Privacy Policy
At Central Coast Pet Sitters, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when you visit our website or use our services. By using our website, www.centralcoastpetsitters.com.au, or engaging with our services, you consent to the practices described in this policy.
1. Information We Collect
- Personal Information: This includes your name, address, email, phone number, and any other details you provide when filling out contact forms, booking services, or communicating with us.
- Pet Information: Details about your pet(s), such as their name, breed, age, and any special care instructions, are collected to provide you with the best possible pet care service.
- Payment Information: When booking a service, we may collect your payment details, such as credit card information or other payment methods. These transactions are processed securely through a third-party payment processor and are not stored on our servers.
- Website Usage Data: We may collect non-personal information such as your IP address, browser type, pages visited, and time spent on the website. This information is used to improve the functionality of our website and provide a better user experience.
2. How We Use Your Information
We use your personal and pet information for the following purposes:
- Service Provision: To schedule and deliver pet sitting, dog walking, and other related services.
- Communication: To respond to your inquiries, send service updates, booking confirmations, and any relevant communication regarding our services.
- Billing and Payment: To process payments and manage your account.
- Improving Our Services: To enhance our website functionality, optimize user experience, and improve our customer service offerings.
- Marketing: With your consent, we may use your information to send promotional emails about new services, offers, or other updates related to Central Coast Pet Sitters. You can opt out of receiving marketing communications at any time.
3. How We Share Your Information
We respect your privacy and will not sell, rent, or share your personal information with third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, booking platforms). These providers are required to protect your information and only use it for the services they provide.
- Legal Requirements: We may disclose your information if required by law, or if we believe that disclosure is necessary to comply with legal obligations or to protect the rights, safety, or property of Central Coast Pet Sitters or others.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to safeguard it. While we strive to protect your data, please be aware that no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we will take all reasonable steps to protect your information.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files that are placed on your device to track your usage of the website. You can control the use of cookies by adjusting your browser settings, but please note that disabling cookies may affect the functionality of our website.
6. Your Rights
You have the right to:
- Access: Request access to the personal information we hold about you.
- Rectify: Request correction of any inaccurate or incomplete personal information.
- Erase: Request the deletion of your personal information, subject to legal obligations.
- Withdraw Consent: You can withdraw your consent to the use of your personal information for marketing purposes at any time by following the unsubscribe instructions in our emails or contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites, including social media platforms. This Privacy Policy does not apply to third-party websites, and we encourage you to read the privacy policies of any external sites you visit. Central Coast Pet Sitters is not responsible for the practices or content of third-party websites.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child under 13, please contact us, and we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates. The “Last Updated” date at the bottom of this policy indicates the latest revisions.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
Central Coast Pet Sitters
Email: bonnie@centralcoastpetsitters.com.au
Phone: 0411898035